Shipping & Returns

ALL RETURNS MUST BE SENT BACK WITHIN 5 WORKING DAYS (MALAYSIA) / 10 WORKING DAYS (OUTSIDE MALAYSIA) OF RECEIVING YOUR PURCHASE.

Batikbar malaysia provides returns for all items < except Best Buy/SALE/Discounted items  / Accessories and specifically stated non-returnable items).

Returns can only made one time per order number. This means that any order made with return credit cannot be returned at the corresponding time.

Items must be in their original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles that do not meet all the conditions mentioned will be duly declined. All items are not to be soaked. If colour runs due to this reason, item/s is strictly not returnable.

All returns must include the INVOICE SLIP. You may reprint it under your Account if lost.

The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 2-3 working days.

All returns which do not meet the criteria mentioned earlier will be strictly declined and forfeited.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you of the value of the goods. Please keep the tracking code with you in case we shall need them for reference.

Any used/credited reward points/discount codes for the returned order will be voided and not refundable/re-usable. Usage of points on subsequent purchases will not be awarded for additional points.

BATIKBAR MALAYSIA reserves the right to reject any request to mail these items alongside with a new order. All returns are final and further requests will be denied.

*Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.

*There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your stats to gauge your best fit.

*For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.

​Return Reasons ,Reason (i) Unsatisfactory Items Reason (ii) Defective Items
 

*A processing fee of RM7 (RM10 for sabah and sarawak),  will be charged for each return item. 
*Sales items may have slight defects/color discrepancies /measurements discrepancies and are strictly not returnable.

 

• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.

• Any used reward points/discount codes for the returned order will be voided and not refundable/re-usable. Usage of points on subsequent purchases will not be awarded for additional points

• BATIKBAR MALAYSIA reserves the right to reject any request to mail these items alongside with a new order. All returns are final and further requests will be denied.

*Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.

*There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your stats to gauge your best fit.

*For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.

Return your items to the address below :

Batikbar malaysia 
18,jalan sl 4/8,
bandar sg long 
43000,kajang